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3230039 - After mapping SAP BW roles the users do not show up


  • New system setup CMC > Authentication > SAP by adding entitlement system and mapping roles
  • despite manual and scheduled updates no users were mapped in
  • running CMS logs the userreload thread was never run 
  • UserReloadThread goes to sleep. is only message in the CMS trace on high



SAP BusinessObjects Business Intelligence Platform 4.2 could happen on any platform or patch


SAP BusinessObjects Business Intelligence platform 4.3


KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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