You have Qualtrics Integration enabled on your instance but after an Instance Refresh you need to upgrade Qualtrics Employee Experience again.
SAP SuccessFactors HXM Suite
Qualtrics, Upgrade, Upgrade Center, Refresh, Instance Refresh, Manual Instance Refresh , KBA , LOD-SF-PLT-QLT , Qualtrics Integration , LOD-SF-PLT-REF , Instance Refresh , LOD-SF-PLT-IRT , Instance Refresh Tool , How To
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