3230588 - Qualtrics Employee Experience Upgrade After an Instance Refresh

Symptom

You have Qualtrics Integration enabled on your instance but after an Instance Refresh you need to upgrade Qualtrics Employee Experience again.

Environment

SAP SuccessFactors HXM Suite

Cause

It is an expected behavior. After Instance Refresh, Qualtrics feature is disabled via an API.

Resolution

Qualtrics feature needs to be upgraded again.

Keywords

Qualtrics, Upgrade, Upgrade Center, Refresh, Instance Refresh, Manual Instance Refresh , KBA , LOD-SF-PLT-QLT , Qualtrics Integration , LOD-SF-PLT-REF , Instance Refresh , LOD-SF-PLT-IRT , Instance Refresh Tool , How To

Product

SAP SuccessFactors Platform all versions