SAP Knowledge Base Article - Public

3230689 - Error happens when opening the embedded story from SAP Analytics Cloud (SAC) tenant hosting in China Data center in SAP Cloud for customer(C4C)

Symptom

  • Error happens when opening the embedded story from SAP Analytics Cloud (SAC) tenant hosting in China Data center in SAP Cloud for customer(C4C):
  • The issue only happens after closing the browser tab for C4C but keeping the browser window open for a long while (i.e. one entire night)

Environment

  • SAP Analytics Cloud Enterprise edition 2022.8.17
  • SAP Cloud for customer(C4C)
  • SAP Identity Authentication Service (IAS)

Reproducing the Issue

  1. Log on to C4C via SAP IAS.
  2. Navigate to the position where one SAC story is embedded using iframe.
  3. Close this browser tab, but DO NOT close browser window.
  4. Keep the browser window open for a long while (i.e., entire night).
  5. Open a new browser tab to log on to C4C.
    => It requires to enter credential in IAS logon page.
  6. Enter IAS credential.
  7. Navigate to the position where one SAC story is embedded using iframe again.
    => Error appears.
  8. Close this tab and open a new browser tab to log on to C4C.
    => IAS logon credential is not required again due to same browser session.
  9. Navigate to the position where one SAC story is embedded using iframe again.
    => Error appears.
  10. Close entire browser and then repeat step 5-7.
    => No error to open the embedded SAC story.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

AP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, embed, embedded, iframe, c4c, auth, authn, ondemand, cn1, neo , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem

Product

SAP Analytics Cloud 1.0