SAP Knowledge Base Article - Public

3230755 - [Onboarding] No Show employee coming from Onboarding not visible in Employee Central before start date

Symptom

Before the start date the employee was not visible in Employee Central. Before executing No Show action--> Profile was visible in Employee Central/People profile as inactive. However after No Show action the employee's Inactive profile is not visible in Employee Central.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to instance
  2. Try to search for affected user - No results with the include inactive users option checked
  3. Profile appears with no data and the message "You do not have permission to view the profile"

Cause

Expected System Behavior

Resolution

When Onboarding is cancelled or No Show event is added in the Inactive Profile of the candidate before start date, then Onboardee becomes inactive external users. Such users cannot be searched using Inactive user search.

Enhancement request is in place and Engineering Team is working on a permanent fix for the same.

Keywords

No Show, inactive Profile, future dated hire, start date, Cancelled , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Known Error

Product

SAP SuccessFactors Onboarding 2205