SAP Knowledge Base Article - Preview

3231023 - Territory is Not Re-Determined via Ticket Routing Rules

Symptom

You notice that, when a service ticket is updated, the territory is not re-determined by the ticket routing rules defined for territory assignment.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Territory, Ticket, Ticket Routing Rule, Routing, Routing Rule, Rule, Update, Create, Change, Workflow, Service, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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