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SAP Knowledge Base Article - PreviewSymptom
You notice that, when a service ticket is updated, the territory is not re-determined by the ticket routing rules defined for territory assignment.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Territory, Ticket, Ticket Routing Rule, Routing, Routing Rule, Rule, Update, Create, Change, Workflow, Service, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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