SAP Knowledge Base Article - Public

3231043 - Company Logo is not getting updated in Home Page or Login Page after upload



 SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Admin Center > Upload Company Logo
  2. Upload the new logo and save it
  3. Go to Home Page or Login Page to confirm the logo was updated
  4. One of the pages or both are displaying a different logo than the one that was uploaded


There are 3 possible causes for this behavior:

  1. Home Page and Login Page are displaying a logo that was uploaded via Theme Manager, which overrides the logo uploaded in 'Upload Company Logo'
  2. You have a Landing Page Theme configured, so the theme pulls the logo uploaded from a different theme
  3. You are using a standard theme instead of a customer one, and when checking the 'Upload Company Logo' you see the logo there is not displaying


Ensure the theme being used is correctly configured to use the logo you want:

  1. Go to Admin Center > Theme Manager
  2. Expand the settings for Fine Tune > Logo
  3. Select 'Use default logo' or 'Upload a logo' in case you want to upload a different logo for the Home Page.

For the logo in the Login Page:

  1. Go to Admin Center > Theme Manager
  2. Expand the settings for Login Styles > Login logo
  3. Select 'Use your company logo' or 'Upload a logo'.

If the system is still displaying a different logo after making these changes:

  1. Go to Admin Center > Theme Manager
  2. Expand the settings for Fine Tune > Landing page theme
  3. Select 'Use this theme' or a different theme that contains the logos

Make sure the URL being used under "Company System and Logo Settings" does not have a typo. If so, 

  1. Go to Admin Center > Company System and Logo Settings
  2. Check if URL is properly set:

  3.  If changes were applied, after save, log out system and login again to validate changes. 

See Also

3136412 - Latest Homepage settings from Theme Manager are not adopted

Configuring the Logo in a Custom Theme

Theme Settings: Landing Page Theme

Theme Settings: Login Logo


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SAP SuccessFactors HXM Suite all versions


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