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SAP Knowledge Base Article - PreviewSymptom
You notice that when generating the Ticket Summary the system shows the message "The output summary has been attached" but the Summary is not being attached to the ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Customer Summary; Customer; Summary; Ticket; Generate; Preview; , KBA , LOD-CRM-SRP-OPM , Output Management , How To
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