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SAP Knowledge Base Article - PublicSymptom
You want to update the Org Unit of a Service Ticket that is in Status 'Closed'.
Environment
SAP Cloud for Customer
Resolution
This is not possible as once a Ticket is in Status Closed no changes can be made to it.
Keywords
update, org unit, closed ticket , KBA , LOD-CRM-SRP , Service Request Processing , Problem
Product
SAP Cloud for Customer core applications all versions
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