3231525 - Clock In has status Paired despite there is not Clock Out

“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.“

• Manage Clock In Clock Out shows the status as paired although there is no clock out done by the employee on the same date.
• Clock In Clock Out time events are incorrectly paired.

SAP SuccessFactors Time Tracking – Clock In Clock Out

1. Employee clocked in on Jul 27, 2022, 8:46:17 AM.
2. Employee forgot to clock out.
3. Next Day, the employee clocked in i.e. Jul 28, 2022, 7:46:32 AM.
   
4. Here you can clearly see that the employee has not clocked out on Jul 27, 2022 but CLOCK IN on Jul 27 is still shown as paired, although there is no CLOCK OUT on Jul 27.

This is due to configuration that pairing of time events of the same time event type is enabled.
You can find the setting by following below steps.

1. Go to Admin Center > Configure Clock In Clock Out.
2. Click on Settings
3. Check if 'Enable pairing of Time Events of the same Time Event Type' checkbox is ticked.
    

If you want to stop pairing of two time event of the same time event type, like in this example, Clock In with another Clock In, please unselect the "Enable pairing of Time Events of the same Time Event Type". 

By standard logic, it only stops pairing if two time events are both of STOP type, or if the time events are more than 24 hours from each other. 
For more details on standard pairing logic, please refer to Clock In Clock Out in SAP SuccessFactors Time Tracking > Time Event Pairing Logic part, and KBA 3290208 - The time event has not been paired as there is no corresponding time event to pair with. 

KBA 3524306 - "The time event cannot be paired because the next event is recorded within the same minute" error during time event pairing 

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SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Time Tracking all versions