Permission Groups do not update automatically when Employment information or Job information is changed
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Change Employment information or Job information for a user
- The Permission groups are not getting automatically updated when the people pool criteria are matched
- As a workaround, the customer needs to access the Permission Groups and choose the Update button
This is an issue related to the 1H 2022 release. Out Development team has added a function to compare the data with user side data, if the data has no change, it will not save the user and also not trigger refresh RBP groups.
This means if someone changes a field in Employment info or others, and this field is not mapped to the user side, then the change will not trigger save user and also RBP refresh.
The patch to fix this issue is set to August 11.
For the change in all fields, the RBP group will be triggered like the behavior before: when we modified EC data like Employment info, Job info, person info and so on, it would trigger HRIS sync.
HRIS sync would sync the data and refresh user RBP groups. For legacy sync and new sync before 2211, we triggered RBP refresh for each user who had changes.