SAP Knowledge Base Article - Public

3231753 - Assessment Integration - "Runtime exception occurred" when saving Event Notification Subscription - Recruiting Management

Symptom

Error received "Runtime exception occurred, please contact SuccessFactors and ask for help!" when saving Event Notification Subscription.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Event Notification Subscription > External Event
  2. Edit the event
  3. Try to Save it and the error occurs

Cause

Though there could be other causes, one known cause is that the issue occurs when the instance data is cloned from another one.

Due to security concern, the secret id should not be shared crossing instances so the vault data is not cloned to the target instance.

Resolution

Please delete and re-create the event subscription from UI.

Keywords

INC2006184, assessment integration, event, subscription, alert, rcm_assessment_alert_v2, Runtime exception occurred
, KBA , LOD-SF-RCM-ASI , Assessment Integration , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions