3231944 - Unknown error 902 in SM69/SM49

Unknown error 902 occurs whenever you start an external operating system command in the transaction SM49/SM69. The issue can occur randomly and be Intermittent. 

The RFC and Developer traces will be updated with the information below if the trace for external programs is active in the Gateway.

• Scenario 1
  

  dev_rfcXX:
  **** Trace file opened at 20220802 153620 UTC, by disp+work
  **** Versions SAP-REL 753,0,1000 RFC-VER U 3 2119750 MT-SL
  ======> CPIC-CALL: 'ThSAPOCMINIT', communication rc: CM_PRODUCT_SPECIFIC_ERROR (cmRc=20), taskhandler rc: GW_SECURITY_ERROR (thRc=676)
  Program cannot be started on the host; no authorization <- root cause
  ABAP Programm: SAPLCRFC (Transaction: SM49)
  User: USER_ABC (Client: <client_number> )
  Destination: %_TCPIP_%2 (Handle: 4, DtConId: 62E9925537BD2511E100000093A7CD41, DtConCnt: 0, ConvId: ,)
  EPP RootContextId: 0050560840551EED84CF1AA4ECFD7F0D, ConnectionId: 00000000000000000000000000000000, ConnectionCnt: 0
  EPP TransactionId: B6648AA4B45A0180E0062E937B625A50
  Error RFCIO_ERROR_SYSERROR in /bas/753_REL/src/krn/rfc/abrfcpic.c : 1780
  CPIC-CALL: 'ThSAPOCMINIT', communication rc: CM_PRODUCT_SPECIFIC_ERROR (cmRc=20), taskhandler rc: GW_SECURITY_ERROR (thRc=676)
  Program cannot be started on the host; no authorization
  DEST =%_TCPIP_%2
  HOST = <host name>
  PROG =/usr/sap/<SID>/<Instance_Number>/exe/sapxpg (Linux)
  or
  D:\usr\sap\<SID>\<Instance_Number>\exe\sapxpg.exe (Windows NT)

  dev_wXX:
  M Tue Aug  2 15:36:20:357 2022
  M
  M  *****************************************************************************
  M  *
  M  *  LOCATION    SAP-Gateway on host <SAPLOCALHOSTFULL> / sapgwXX
  M  *  ERROR       user < USER > is not authorized to start TP
  M  *              /usr/sap/<SID>/<Instance_Number>/exe/sapxpg on host
  M  *             <SAPLOCALHOSTFULL> (SAPLOCALHOST)
  M  *
  M  *  TIME        Tue Aug  2 15:36:20 2022
  M  *  RELEASE     753
  M  *  COMPONENT   SAP-Gateway
  M  *  VERSION     2
  M  *  RC          676
  M  *  MODULE      /bas/753_REL/src/krn/si/gw/gwr3cpic.c
  M  *  LINE        7362
  M  *  COUNTER     791356
  M  *
  M  *****************************************************************************

• Scenario 2
  

  dev_rfcXX:
  **** Trace file opened at 2024XXXX XXXXXX UTC, by disp+work
  **** Versions SAP-REL 789,0,212 RFC-VER U 3 LATEST_CHANGE MT-SL
  ======> CPIC-CALL: 'ThSAPOCMINIT', communication rc: CM_PRODUCT_SPECIFIC_ERROR (cmRc=20), taskhandler rc: GW_REM_PRGM_DISABLED (thRc=732)
  You are not allowed to start remote programs
  ABAP Programm: SAPLCRFC (Transaction: SM49)
  User: USER_ABC (Client: <client_number>)
  Destination: %_TCPIP_%1 (Handle: 3, DtConId: 659B4BEA1AB87F86E10000000A7F0A47, DtConCnt: 0, ConvId: ,)
  EPP RootContextId: BD220029253E1EEEABB871A90DB766E8, ConnectionId: 00000000000000000000000000000000, ConnectionCnt: 0
  EPP TransactionId: A82CA3EB1DC701C0E00659B1C231E389
  Error RFCIO_ERROR_SYSERROR in /bas/789_REL/src/krn/rfc/abrfcpic.c : 1816
  CPIC-CALL: 'ThSAPOCMINIT', communication rc: CM_PRODUCT_SPECIFIC_ERROR (cmRc=20), taskhandler rc: GW_REM_PRGM_DISABLED (thRc=732)
  You are not allowed to start remote programs
  DEST =%_TCPIP_%1
  HOST =<host name/IP address>
  PROG =sapxpg

  dev_wXX:
  M  *****************************************************************************
  M  *
  M  *  LOCATION    SAP-Gateway on host <Local hostname> / sapgwXX
  M  *  ERROR       start remote programs is disabled (gw/rem_start=DISABLED)
  M  *
  M  *  TIME        XXX xx XX:XX:XX 2024
  M  *  RELEASE     789
  M  *  COMPONENT   SAP-Gateway
  M  *  VERSION     2
  M  *  RC          732
  M  *  MODULE      /bas/789_REL/src/krn/si/gw/gwr3cpic.c
  M  *  LINE        6704
  M  *  COUNTER     63715
  M  *
  M  *****************************************************************************
  M
  A  RFC 1800  CONVID XXX
  A   * CMRC=20 DATA=0 STATUS=0 SAPRC=732 ThSAPOCMINIT
  A  RFC> ABAP Programm: SAPLCRFC (Transaction: SM49)
  A  RFC> User: USER_ABC (Client: <client_number>)
  A  RFC> Destination: %_TCPIP_%1 (handle: 3, DtConId: XXX, DtConCnt: 0, ConvId: ,)
  L  SXPG:
  L  SXPG: Begin of ABAP Callstack
  L  SXPG: rc = Error 1007

• Scenario 3 - Download SAP Note using SNOTE transaction = File <Note_number> is inconsistent; check the application log
  
  SLG1 -> 16.02.2024  15:14:16  USERNAME 2 CWB_DS_Log CWBDS SNOTE R_SCWN_NA_NT_BRWSR Dialog processing 00000000000000827546 
  BTCOPTION SAPXPG with parameter UNICODE was not found
  File <note_number> is inconsistent; check the application log
  
  dev_rfcXX
  **** Trace file opened at 20240216 150159 CET, by disp+work
  **** Versions SAP-REL 793,0,60 RFC-VER U 3 LATEST_CHANGE MT-SL
  ======> CPIC-CALL: 'ThSAPOCMINIT', communication rc: CM_DEALLOCATED_ABEND (cmRc=17), taskhandler rc: GW_CONNECT_FAILED (thRc=236)
  SAP gateway connection failed; is SAP gateway started?
  ABAP Programm: SAPLCRFC (Transaction: SM49)
  User: <username> (Client: 000)
  Destination: %_TCPIP_%2 (Handle: 4, DtConId: 65CF6EBE24241283E10000000A7FB114, DtConCnt: 0, ConvId: ,)
  EPP RootContextId: 27BB730C67301EEEB39A572CA8826B0E, ConnectionId: 00000000000000000000000000000000, ConnectionCnt: 0
  EPP TransactionId: 051F6AA783DF0150E0065CF23F076361
  Error RFCIO_ERROR_SYSERROR in /bas/793_REL/src/krn/rfc/abrfcpic.c : 1815
  CPIC-CALL: 'ThSAPOCMINIT', communication rc: CM_DEALLOCATED_ABEND (cmRc=17), taskhandler rc: GW_CONNECT_FAILED (thRc=236)
  SAP gateway connection failed; is SAP gateway started?
  DEST =%_TCPIP_%2
  HOST =<hostname>
  PROG =/usr/sap/<SID>/D00/exe/sapxpg

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"Unknown error 902", sapxpg, secinfo, gw/rem_start, unicode, gw/sec_info, random, intermittent  , KBA , BC-CCM-BTC-EXT , External and Logical Commands , BC-CST-GW , Gateway/CPIC , How To