3232013 - Program error in class SAPMSSY1 method forces user to restart AO

Error message is shown after running a query in AO that forces user to restart AO

Error Messages in AO:

• Program error in class SAPMSSY1 method: UNCAUGHT_EXCEPTION (RSBOLAP-000, “System ID”)
• SAP BI Add-in has disconnected all data sources.
  
  • If you want to restart, press the Restart button below.(ID-111006)
    
    
    
    
    

Errors in AO Trace File:

1. Trace.AoPlugin|com.sap.ip.bi.pioneer.core.boe.CrBoeService.GetServiceUrlFromBoeSystemInfo|16|Provided empty host name to get the service url for BOE system '_Default'

2. Bali Exception:
Invalid program status\: RFC call BICS_PROV_CLOSE returned an exception: RFC_ERROR_SYSTEM_FAILURE

3. ERROR|Trace.AoPlugin|com.sap.ip.bi.pioneer.excel.utils.EaExcelAccessor.AccessXlReturn|VSTA_Main|General .NET Exception [e4bd-417d-36]:

Exception from HRESULT: 0x800A03EC
    at System.RuntimeType.ForwardCallToInvokeMember(String memberName, BindingFlags flags, Object target, Int32[] aWrapperTypes, MessageData& msgData)
   at Microsoft.Office.Interop.Excel.Name.get_RefersToRange()
   at com.sap.ip.bi.pioneer.addins.xlwrap.NameWrap.<get_Range>b__3_0()
   at com.sap.ip.bi.pioneer.excel.utils.EaExcelAccessor.AccessXlReturn[TResult](CrOfficeAccessorDelegate'1 opCallback)
   at System.RuntimeType.ForwardCallToInvokeMember(String memberName, BindingFlags flags, Object target, Int32[] aWrapperTypes, MessageData& msgData)
   at Microsoft.Office.Interop.Excel.Name.get_RefersToRange()
   at com.sap.ip.bi.pioneer.addins.xlwrap.NameWrap.<get_Range>b__3_0()

SAP Analysis for Microsoft Office.

1. Launch AO;
2. Connect and run a query in the BW system;
3. Popup with an error message appears.

This issue might happen due to the corrupted cache file or wrong default configuration in the client machine.

1. Uninstall AO from control panel;
2. Clean AO leftovers in local machine: 
   2.1. delete all content of "C:\ProgramData\SAP\Cof";
   2.2. delete all content of "C:\Users\<user>\AppData\Roaming\SAP\Cof";
   2.3. delete all content of "%APPDATA%\SAP AG\SAP BusinessObjects Advanced Analysis\cache" or only the file for the system where the user is not able to connect;
3. Install AO again.

program error, class SAPMSSY1, method, restart, AO, cache, UNCAUGHT_EXCEPTION  , KBA , BI-RA-AO-XLA , Excel Addin , Known Error