SAP Knowledge Base Article - Public

3232059 - Unable to Access the Field Mapping Tool - Onboarding 1.0


  • An error is being received when trying to access the field mapping tool.
  • Unable to load the fields in field mapping tool.
  • Cannot access the field mapping tool and intermittently receiving errors.


 SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login at the instance
  2. Search for the Field Mapping Tool for onboarding and employee central
  3. Wait for the page to load and an application error is being received.


  • The issue is due to too many concurrent calls from the mapping page.
  • The number of calls multiply when the number of mappings increase.
  • There is no recent change in the product which caused this.
  • Newer version of browsers has restrictions in the total number of concurrent ajax calls.


Solution/Workaround :

  1. Reduce the number of mappings on the page. Remove unwanted field mappings. Once this is done, the page will load fine. 
  2. Use the XML-based mapping on the provisioning page. 


Permanent fix :

  • This needs major design change including introducing pagination for the page.
  • The Engineering Team has filed an enhancement ticket ONB-32879.

Since we do not process enhancement monitoring via support ticket, the enhancement internal ticket ONB-32879 can be posted via SAP Influence Portal. You may seek assistance from your CSM/Account Manager on how this ticket can be posted there for monitoring purposes.


ONB-32879, Field Mapping Tool, Application error, ONB-33014, ONB-EC mapping, Onboarding 1.0, OBD, ONB1.0, Onboarding , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Product Enhancement


SAP SuccessFactors Onboarding 2205