Previously, if users created a non-catalog request for a service but added a material item, they could submit the request, but they couldn't submit a purchase order.
In the following figure, a material item is chosen for a service-based non-catalog request.
Users couldn't submit a purchase order for the request because the Item category field in the Others section didn't match the type of item ordered. The user was trying to submit a purchase order for a material item, but the commodity code associated to the Item category field was for a service, as shown in the following figure.
Now, you can ensure that non-catalog requests are submitted using the correct commodity code. If users accidently submit a service-based request for a material item, the Item Category field updates to material upon checkout.
KBA , BNS-ARI-GB , Guided Buying , Known Error
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