SAP Knowledge Base Article - Public

3232174 - Error: "You are not authorized to display users" occurred when creating user with app "Manage Workforce"

Symptom

  1. When creating workers with app "Manage Workforce", getting the error message: "You are not authorized to display users". But the worker has been created.  
  2. Jump to app "Maintain Business Users" to create user, get the error message: "User CB** is protected against recreation".

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  • Create worker
    1. Create worker from the app "Manage Workforce", and upload the CSV file with worker's data.
    2. The interface will jump to the Application Logs.
    3. Get the following error message.
        
      1. Work assignment created for workforce person with external person ID XXXXXX.
      2. Data for workforce person with external person ID XXXXXX has been processed.
      3. Business partner 998xxxxxxx was created.
      4. You are not authorized to display users.
      5. Employment 5000xxxx successfully changed.   
          
        
  • Create business user
    1. Access app "Maintain Business Users", and click the "New" button.
    2. Find the new employee, and choose it.
    3. There will be a popup: "Create new user for xxxxxx".
    4. Click "OK", the interface will jump to setting page.
    5. Confirm setting and click the save/cancel to finish the creating.
    6. Get the error: "User CB** is protected against recreation".
        

Cause

The user has been deleted before.

Resolution

  1. Assign the Business Roles which contains catalog SAP_CORE_BC_IAM_UMD to the corresponding user, and will get authorization to see the deleted business users.
  2. Access app "Maintain Deleted Business Users". The users who have already been deleted are listed. 
  3. Select the business user which wants to re-create.
  4. Click "Allow Re-creation".
  5. Back to "Manage Workforce"/"Maintain business users", and try to create again.

See Also

KBA 2915078 - IBP User CBXXX is protected against recreation

Keywords

delete, Import Employee, against recreation, recreate, re-activate, reactivate, Maintain business user, can't, missing, lost , KBA , CA-WFD-INT , S/4HANA Cloud Workforce Domain Integration , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions