SAP Knowledge Base Article - Public

3232341 - AskHR vs. SAP JAM - Search feed is giving different number of results

Symptom

You put the same keyword in search within SAP JAM and AskHR and you are getting different number of results

Environment

  • SAP SuccessFactors HXM Suite
  • Employee Central Service Center (AskHR)
  • SAP JAM

Reproducing the Issue

  1. Type same keyword for search in SAP JAM and AskHR
  2. You observe different number of search results returned

Cause

The root cause is that when searching in SAP JAM directly, all search types are included.

When searching from AskHR side, an API request is made to SAP JAM & it supports only the below search types:

  • photos
  • pages
  • blog_entries
  • links
  • comments
  • forums
  • polls
  • content
  • tools
  • articles
  • group_wall_comments
  • feed_comments
  • wall_comments
  • messages
  • tasks
  • events
  • ex_objs
  • videos
  • audios
  • images
  • blog_posts
  • wiki_pages
  • business_tools

 

"Overview" search types are not included when searching from AskHR, therefore the results of both searches may be different.

Resolution

This is expected behavior. 

Please log an enhancement request with your business justification if you require both searches to be aligned

The feasibility is currently being reviewed by our development / engineering teams

Keywords

Employee Central Service Center, SAP, JAM, AskHR, search, different, results, ECSC, Ask, HR, , KBA , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HXM Suite all versions