SAP Knowledge Base Article - Public

3232439 - "User/group operation not completed: ERR_DELETE" in SAP Analytics Cloud (SAC)

Symptom

  • Page stuck on Loading or Blank screen when users want to open a SAC Story in SuccessFactors (SF).
  • The issue starts to occur after SuccessFactors instance refresh.
  • Users cannot be synced via IPS job after SF instance refresh and getting errors with delete user operation.
  • IPS sends API call to SAC to delete users but SAC returns code 400 with error "User/group operation not completed: ERR_DELETE".

Environment

  • SAP Analytics Cloud (Embedded) 2022.15.3
  • SAP SuccessFactors People Analytics

Reproducing the Issue

  1. Access Report Center with Chrome browser.
  2. Click New button.
  3. Select Report Story.
  4. Page stuck on Loading or Blank screen.

Cause

This issue is currently under investigation by development.

Resolution

 This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.saphttps://hanacloudservices.cloud.saphttps://cloudanalytics.accounts.ondemand.comhttps://hanacloudservices-us.accounts.ondemand.comhttps://www.sap.comhttps://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software , KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0