SAP Knowledge Base Article - Public

3232591 - ONB2Process and OnboardingInfo not updated when hire date is modified at Force Personal Data Collection

Symptom

Information of a new hire on the Manage Pending Hire page is not updated and the new hire information will be inconsistent within the system when the Personal Data Collection task of the new hire is completed by a responsible user and the hire date is updated by the responsible user.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Create a candidate and initiate onboarding
  2. Completed NHDR step, ensure Personal Data Collection (PDC) is triggered
  3. Do not complete PDC via candidate login
  4. Perform Force Personal Data Collection (i.e. Onboarding Coordinator completing PDC via dashboard)
  5. Ensure to change hire date in above step
  6. Post submit of PDC
  7. Verify that ONB2Process and OnboardingInfo hire date are not updated, while hire date is updated in Employee Central

Resolution

Product Engineer is aware of this issue and working on resolving it

See Also

SAP SuccessFactors Product Release Information

Keywords

onb2process, pdc, personal data collection, hire date, modified, changed, EC, wrong, incorrect, not synced, updated, manage pending hire, onboard, onboarding, OBX-23111, KI2205 , KBA , LOD-SF-OBX-NHA , New Hire Activities , Known Error

Product

SAP SuccessFactors Onboarding all versions