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3232661 - SySAM 2.4 shutdown the SAP ASE server before the grace period - SAP ASE

Symptom

When a user increases the number of CPUs on a machine running SAP ASE, SySAM reports a lack of CPU license and sets the grace period for the ASE server.
This grace period is set to 90 days.

00:0000:00000:00000:2022/08/02 00:05:17.96 kernel  SySAM: Using licenses from: C:\SAP\\SYSAM-2_0\licenses\ase.lic
00:0000:00000:00000:2022/08/02 00:05:20.94 kernel  SySAM: Checked out graced license for 2 ASE_CORE (2024.01280/28-jan-2024/1ABE 33CE 91F7 2A2C) will expire Mon Oct 31 00:01:12 2022.
00:0000:00000:00000:2022/08/02 00:05:20.96 kernel  SySAM: Failed to obtain license(s) for ASE_CORE feature from license file(s) or server(s).
00:0000:00000:00000:2022/08/02 00:05:20.96 kernel  SySAM: Insufficient ASE_CORE CPU licenses. ASE requires 2 ASE_CORE ("CP") CPU licenses for use on this machine but only 1 could be obtained. Check whether additional licenses are available at the SAP Support Portal.
00:0000:00000:00000:2022/08/02 00:05:20.96 kernel  SySAM: License feature name:  ASE_CORE
00:0000:00000:00000:2022/08/02 00:05:20.96 kernel  SySAM: License search path:   C:\SAP\\SYSAM-2_0\licenses\ase.lic;
00:0000:00000:00000:2022/08/02 00:05:20.96 kernel  SySAM: FlexNet Licensing error:-73,125
00:0000:00000:00000:2022/08/02 00:05:20.97 kernel  Error: 131274, Severity: 17, State: 1
00:0000:00000:00000:2022/08/02 00:05:22.02 kernel  SySAM: WARNING: ASE will shutdown on Mon Oct 31 00:01:12 2022, unless a suitable ASE_CORE license is obtained before that date.
00:0000:00000:00000:2022/08/02 00:05:22.04 kernel  Checked out license ASE_CORE
00:0000:00000:00000:2022/08/02 00:05:22.31 kernel  Adaptive Server Enterprise (Enterprise Edition)

However, after 30 days, SySAM will stop SAP ASE as the grace period has expired.

00:0000:00000:00000:2022/09/02 00:12:03.13 kernel  SySAM: Using licenses from: E:\SAP\\SYSAM-2_0\licenses\ase.lic
00:0000:00000:00000:2022/09/02 00:12:03.33 kernel  SySAM: Failed to obtain license(s) for ASE_CORE feature from license file(s) or server(s).
00:0000:00000:00000:2022/09/02 00:12:03.33 kernel  SySAM: Insufficient ASE_CORE CPU licenses. ASE requires 2 ASE_CORE ("CP") CPU licenses for use on this machine but only 1 could be obtained. Check whether additional licenses are available at the SAP Support Portal.
00:0000:00000:00000:2022/09/02 00:12:03.33 kernel  SySAM: License feature name:  ASE_CORE
00:0000:00000:00000:2022/09/02 00:12:03.33 kernel  SySAM: License search path:   E:\SAP\\SYSAM-2_0\licenses\ase.lic;
00:0000:00000:00000:2022/09/02 00:12:03.33 kernel  SySAM: FlexNet Licensing error:-73,125
00:0000:00000:00000:2022/09/02 00:12:03.33 kernel  There is no valid license for ASE server product. Installation date is not found or installation grace period has expired. Server will not boot.


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Environment

  • SAP Adaptive Server Enterprise (ASE)

Product

SAP Adaptive Server Enterprise 16.0

Keywords

SySAM, ASE, SAP ASE, CPU, license, shutdown, grace period , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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