SAP Knowledge Base Article - Public

3232967 - Profile Header Missing Information


Fields configured in Configure Header Fields are not displaying on the Profile Header of some employees.


SAP SuccessFactors Employee Profile

Reproducing the Issue

Sample scenario:

  1. Go to Configure People Profile;
  2. General Settings;
  3. Configure Header Fields;
  4. Enable the fields that should display on the Header (standard and/or custom), e.g. "Email";
  5. Go to Employee Profile;
  6. See no email address is displaying on the Header.


Profile Header consumes data from User Directory File (UDF) and as such, if there is no value populated there for the enabled field, nothing will display on the Header.


In order to confirm whether there is a value maintained for the concerned field or not, you may extract the UDF via "Employee Export" and search for the affected user.

If the value is really missing you can manually populate it and import the file back via Basic User Information import via "Import Employee Data".

See Also


Header, Profile Header, Employee Profile Header, Public Profile Header, People Profile Header, Field Missing, Field Value Missing, Configure People Profile, Configure Header Fields, UDF, User Directory File, Employee Export, Standard Element, Email, Business Phone, Cell Phone, Division, Department, Location, Time Zone, Local Time , KBA , LOD-SF-EP-HED , People Profile Header Ribbon , LOD-SF-EP , People Profile (Employee Profile / PP3) , Problem


SAP SuccessFactors HXM Suite all versions