3232967 - Profile Header Missing Information

Fields configured in Configure Header Fields are not displaying on the Profile Header of some employees.

SAP SuccessFactors Employee Profile

Sample scenario:

1. Go to Configure People Profile;
2. General Settings;
3. Configure Header Fields;
4. Enable the fields that should display on the Header (standard and/or custom), e.g. "Email";
5. Go to Employee Profile;
6. See no email address is displaying on the Header.

Profile Header consumes data from User Directory File (UDF) and as such, if there is no value populated there for the enabled field, nothing will display on the Header.

In order to confirm whether there is a value maintained for the concerned field or not, you may extract the UDF via "Employee Export" and search for the affected user.

If the value is really missing you can manually populate it and import the file back via Basic User Information import via "Import Employee Data".

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