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SAP Knowledge Base Article - PreviewSymptom
You are using the Agent Desktop Add-On and have made a call to a customer contact by clicking on their phone number in a Ticket or Account.
After completing the call it has not been logged in the Activities Facet of the Account or Ticket
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
no call activity, agent desktop, account, ticket , KBA , LOD-CRM-LA , Live Activity , Problem
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