Symptom
You are using the Agent Desktop Add-On and have made a call to a customer contact by clicking on their phone number in a Ticket or Account.
After completing the call it has not been logged in the Activities Facet of the Account or Ticket
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
no call activity, agent desktop, account, ticket , KBA , LOD-CRM-LA , Live Activity , Problem
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