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3232988 - A failed upgrade on step "update Server Configuration" XP Server was no longer working– SAP ASE

Symptom

  • During an update to version 16.0.03.12 the system failed on stating:
    Errors occurred during update of server configuration

  • After the issue was discovered, an aftermath was XP server is not working.
  • The xp_cmdshell command hangs the isql session:
    xp_cmdshell pwd 

  • Many spids are hanging:
    • Show "314 EXECUTE ESP”
    • Sleeping, “wait for XP Server semaphore”
    • and cannot be killed.
  • One spid shows:
    • “354 CREATE ENCRYPTION KEY”
    • Was in infinite loop
    • High cpu time used by current command (in field pss->pcpucur).
  • Related errors in the ASE errorlog:
    • Error: 7215, Severity: 18, State: 1
      Can't send to site 'ASENAME_XP'.
    • Error: 3705, Severity: 16, State:
      Cannot use DROP ENCRKEY with ‘TABLENAME’ because ‘TABLENAME’ is a table. Use DROP TABLE.
    • Error: 2946, Severity: 16, State: 15
      Failed to drop service key syb_xpskey.


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Environment

SAP Adaptive Server Enterprise (ASE) 16.0 

Product

SAP Adaptive Server Enterprise 16.0

Keywords

CR826984, 826984, CR#826984 , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Known Error

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