/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
When creating a follow-up document from a document that uses rich text with copy control enabled, an internal error 500 is encountered in class CL_IM_AI_CRM_COPY_BADI , method MERGE_HTML_TEXT_LINES .
Read more...
Environment
SAP Solution Manager 7.2 SP10-SP15
Product
Focused Build and Focused Insights for SAP Solution Manager all versions ; SAP Solution Manager 7.2
Keywords
CL_IM_AI_CRM_COPY_BADI, MERGE_HTML_TEXT_LINES, internal error 500, itsm, charm, focused build, rich text, html, email inbound, follow-up, document, LV_INDEX_LOG, copy control , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , SV-SMG-OST-FB-SUP , ITSM Extensions , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)