SAP Knowledge Base Article - Preview

3233004 - Internal Error 500 in Class CL_IM_AI_CRM_COPY_BADI When Creating Follow-Up Document

Symptom

When creating a follow-up document from a document that uses rich text with copy control enabled an internal error 500 is encountered in class CL_IM_AI_CRM_COPY_BADI with method MERGE_HTML_TEXT_LINES


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Environment

SAP Solution Manager 7.2 SP10-SP15

Product

Focused Build and Focused Insights for SAP Solution Manager all versions ; SAP Solution Manager 7.2

Keywords

CL_IM_AI_CRM_COPY_BADI, MERGE_HTML_TEXT_LINES, internal error 500, itsm, charm, focused build, rich text, html, email inbound, follow-up, document, LV_INDEX_LOG, copy control , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-OST-FB-SUP , ITSM Extensions , SV-SMG-CM , Change Request Management , Problem

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