3233474 - How To Access the Satisfaction Survey For a Support Case - SAP Business ByDesign Built-In Support

How to access the SAP Support Satisfaction Survey after completing a support case in SAP Business ByDesign Built-In Support.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Business ByDesign

Every SAP Support Satisfaction Survey is used to make improvements to the customer experience and provide feedback to SAP. The survey score is assessed and all further comments are analyzed.

We utilize your feedback, ideas, or suggestions for improvement to influence change and act on it where feasible. This is your opportunity to give your opinion on the quality of SAP Support for that case and our solutions. When providing feedback, please keep in mind that it should only be for the case you are closing.

If follow-up is required, remember to state your name and contact number in the Further Comments free text box, if it is different than what is in the customer case.

How to complete a case and access the SAP Support Satisfaction Survey:

1. Go to the Application and User Management work center.
2. Go to the Cases view.
3. Find the case you want to complete.
4. Click the Complete button.
5. In the Confirm Completion popup window 'Do you want to set the status of the incident to Complete?' click Yes.

6. As a result, case status will change to Completed and a new popup window Confirm Navigation will show up: 'You will now be navigated to the SAP Support Satisfaction Survey. Click OK to confirm. Else click Cancel.'.
7. Click OK.

8. One last popup Confirm will be displayed: 'You are navigating to an external site. If you are sure about the authenticity of the URL, click OK to proceed. Otherwise, click Cancel.'.
9. Click OK.

See Also

KBA , SRD-CC-CI-CCS , ByD Service Control Center , How To