SAP Knowledge Base Article - Public

3233497 - Employees Receive Document Transfer Emails

Symptom

A 'Trigger Document Transfer and Change Engine' email was sent to incorrect employees after a manager change.

Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. User processes a manager change for Employee 1
  2. User receives a 'Trigger Document Transfer and Change Engine' email for employees they didn't change

Resolution

The system is working as designed.

When a user makes a change causing an HRIS sync job to run, a 'Trigger Document Transfer and Change Engine' email will be sent to the user listing all employees whose forms were transferred because of the change. The user doesn't have to have any relation to the employees in the email notification since the HRIS sync job picks up all employee records that need to be updated since the last HRIS Sync job ran.

Engineering will change the behavior of this email notification. This is tentatively scheduled for the b2211 release and you can review the changes in the What's New Viewer.

See Also

Implementing and Managing Performance Management - Document Transfer

Keywords

success factors, email notifications, PMGM, PM, EC, PMU-16714, TriggerDocumentTransferAndChangeEngineJob, Trigger document transfer, document transfer, change engine job , KBA , LOD-SF-PM-EML , Emails and Notifications , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-EC-JOB , Job Information , LOD-SF-EC-PP3 , People Profile (PP3) , LOD-SF-EC-EMP , Employment Information (Employment & Termination Details) , Problem

Product

SAP SuccessFactors HXM Suite 2205