3233516 - Sorry! You are not entitled to access SAP Note/KBA - SAP for Me

• Cannot open any KBA or SAP Note
• Cannot read any Knowledge Base Articles
• Cannot read any SAP Notes
• SAP Note/KBA is not visible
• Sorry! SAP Note/KBA is being updated
• Notes cannot be displayed in SAP for me
• Even an administrator cannot access any Knowledge Base Articles or Notes
• Sorry! You are not entitled for SAP Note/KBAXXXXXX
  The target audience for the SAP Note/KBA you were trying to reach does not fit to your profile
  
  
  
  
• SAP for Me message on Home page: Maintenance Terminated - Limited Access to some support applications. Learn more
  
  

SAP for Me

When you are seeing the "Sorry! You are not entitled for SAP Note/KBA" message on more than one SAP Note/KBA, then that means the maintenance for your Customer Number is in a terminated status. When that happens SAP Notes/KBAs are not available to be viewed, even within the CCC scenario.

Important: SAP Support cannot resolve this issue via case/expert chat.

When searching for SAP Notes/KBAs you may not see the Maintenance Terminated warning mentioned above. Go to the SAP for Me Home page where you will see the Maintenance Terminated message. Click on the Learn More hyperlink in the Maintenance Terminated message.

To resolve the Maintenance Terminated issue, contact your SAP Account Manager/Executive. If you are unsure who your SAP Account Manager is, contact the Customer Interaction Center (CIC).

Or

Contact SAP Order Management by going to the Contact Us page, then click  'contact our SAP Contract Center'

to open an email to SAP Order Management. In the e-mail, provide your customer number, company name, and the message "Maintenance Terminated - Limited Access".

As soon as your account is updated, you will be have access to SAP Notes/KBAs, download software, and use other SAP for Me functions that were disabled.

Some pilot KBAs are only available to a specific group of customers, so customers who have not been granted access may encounter the following error message: "You are not entitled for SAP Note/KBAXXXXXX. The target audience for the SAP Note/KBA you were trying to reach does not fit your profile."
For information on where to find Pilot Notes, please refer to SAP Note 2388433 - "Information about using Expert Search for SAP Notes & KBAs - SAP for Me."

Any questions, please submit a case for the component XX-SER-FORME for further assistance.

• KBA 1660069 - How to contact SAP Order Management for contract-related questions or issues
• KBA 3259711 - Who to contact at SAP for contract and/or licensing questions - SAP for Me
• KBA 1296527 - How to create a support case for SAP Support - SAP for Me
  
• KBA 3369685 - Pilot Notes are not searchable in the SAP Knowledge Base - SAP for Me

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