3233516 - Error: "You are not entitled to access SAP Note/KBA" - SAP for Me

• Cannot open any KBA or SAP Note
• Cannot read any Knowledge Base Articles
• Cannot read any SAP Notes
• SAP Note/KBA is not visible
• Sorry! SAP Note/KBA is being updated
• Notes cannot be displayed in SAP for me
• Even an administrator cannot access any Knowledge Base Articles or Notes
• You are not entitled for SAP Note/KBAXXXXXX. The target audience for the SAP Note/KBA you were trying to reach does not fit to your profile.
• Maintenance Terminated - Limited Access to some support applications. Learn more

SAP for Me

1. Login to SAP for Me with S-user
2. Try to check/display SAP Note or KBA
3. User got error message: You are not entitled for SAP Note/KBAXXXXXX. The target audience for the SAP Note/KBA you were trying to reach does not fit to your profile:
   
   

User may also see the following maintenance relevant message in the home page of SAP for Me:

         

There are different reasons for the error, "You are not entitled for SAP Note/KBA":

• If this error occurs on more than one article, your customer number may have a warranty block or you may not be signed in with your S-user ID.
• If the error occurs on only one article, it's possible the article is a Pilot Note.

• If you see the Maintenance Terminated warning in a banner when you go to the SAP for Me Home page, click the Learn More hyperlink in the "Maintenance Terminated - Limited Access" message. Basically, to resolve the Maintenance Terminated issue, contact your SAP Account Manager according to KBA 2626344 or email SAP Order Management (contracts team) at sapcontractcenter@sap.com.
• If you don't see the Maintenance Terminated message on the SAP for Me Home page, make sure you are logged in with your S-user ID (not a P-user).
• If the issue only occurs on one note, it could be a pilot note which you need to request access to. For example, some pilot KBAs are only available to a specific group of customers, so customers who have not been granted access may encounter the following error message: "You are not entitled for SAP Note/KBAXXXXXX. The target audience for the SAP Note/KBA you were trying to reach does not fit your profile". For information on where to find Pilot Notes, please refer to SAP Note 2388433 - "Information about using Expert Search for SAP Notes & KBAs - SAP for Me."

For further assistance, submit a case for the component XX-SER-FORME.

• KBA 1660069 - How to contact SAP Order Management for contract-related questions or issues
• KBA 3259711 - Who to contact at SAP for contract and/or licensing questions - SAP for Me
• KBA 3369685 - Pilot Notes are not searchable in the SAP Knowledge Base - SAP for Me

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