SAP Knowledge Base Article - Preview

3233627 - Outbound Calls being Opened through MS Teams


You have integrated your C4C System with a third-party communication system e.g Sinch Contact Pro. However when clicking on a customer's phone number, it does not launch the integration with the Sinch Contact Pro switchboard as intended but instead opens the MS Teams website.



SAP Cloud for Customer


SAP Cloud for Customer core applications all versions


MS Teams, outbound calls , KBA , LOD-CRM-LA , Live Activity , Problem

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