SAP Knowledge Base Article - Preview

3233627 - Outbound Calls being Opened through MS Teams

Symptom

You have integrated your C4C System with a third-party communication system e.g Sinch Contact Pro. However when clicking on a customer's phone number, it does not launch the integration with the Sinch Contact Pro switchboard as intended but instead opens the MS Teams website.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

MS Teams, outbound calls , KBA , LOD-CRM-LA , Live Activity , Problem

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