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SAP Knowledge Base Article - PreviewSymptom
You have integrated your C4C System with a third-party communication system e.g Sinch Contact Pro. However when clicking on a customer's phone number, it does not launch the integration with the Sinch Contact Pro switchboard as intended but instead opens the MS Teams website.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
MS Teams, outbound calls , KBA , LOD-CRM-LA , Live Activity , Problem
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