SAP Knowledge Base Article - Public

3233893 - App "Manage Service Orders" - Service Team missing in edit mode


  • When editing a service order from Manage Service Orders, the Service team field is not visible.
  • The service team field is only visible in display mode.


  • Service Management (CRM)
  • SAP S/4HANA Cloud All versions 

Reproducing the Issue

  1. Logon to the launchpad with role SAP_BR_CUSTOMER_SRVC_MGR assigned.
  2. Open app Manage Service Orders.
  3. Select a Service Order and navigate to the Organizational Data tab. 
  4. Note that the field Service Team is displayed.
  5. Select the [Edit] button to open the service order in edit mode.
  6. Navigate to the Organizational Data tab.
  7. Note that the Service Team field is not displayed.


A configuration for the service team profile and service transaction is missing and needs to to be maintained.


  1. Logon to the launchpad with role SAP_BR_BPC_EXPERT assigned.
  2. Open app Manage Your Solution> Configure Your solution.
  3. Select configuration step:  Assign Service Team Profile to Service Transaction Type 103246.
  4. Configure the service order for e.g. SRV_FS_P Field Service Team Profile.


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SAP S/4HANA Cloud all versions