SAP Knowledge Base Article - Public

3233893 - App "Manage Service Orders" - Service Team missing in edit mode

Symptom

  • When editing a service order from Manage Service Orders, the Service team field is not visible.
  • The service team field is only visible in display mode.

Environment

  • Service Management (CRM)
  • SAP S/4HANA Cloud All versions 

Reproducing the Issue

  1. Logon to the launchpad with role SAP_BR_CUSTOMER_SRVC_MGR assigned.
  2. Open app Manage Service Orders.
  3. Select a Service Order and navigate to the Organizational Data tab. 
  4. Note that the field Service Team is displayed.
  5. Select the [Edit] button to open the service order in edit mode.
  6. Navigate to the Organizational Data tab.
  7. Note that the Service Team field is not displayed.

Cause

A configuration for the service team profile and service transaction is missing and needs to to be maintained.

Resolution

  1. Logon to the launchpad with role SAP_BR_BPC_EXPERT assigned.
  2. Open app Manage Your Solution> Configure Your solution.
  3. Select configuration step:  Assign Service Team Profile to Service Transaction Type 103246.
  4. Configure the service order for e.g. SRV_FS_P Field Service Team Profile.

Keywords

service, order management, processing, SSCUI, SERVICE_TEAM, CRMS4D_SERV_H, item, header, Edit Service Order, F3571A, SAP_TC_S4CRM_SERV_ORDER, CRMS4_SERV_ORDER_CONF_MANAGE_SRV, SAP_S4CRM_BC_SERV_MGR_PC, SAP_S4CRM_BC_SRVC_DSP_PC, CUSTOMER_SRVC_MGR, 500399 , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , How To

Product

SAP S/4HANA Cloud all versions