After candidate completes the I9 Section 1, the file is not appearing to be signed.
SAP SuccessFactors Onboarding
This can have many causes, one of them can be related to the file missing on the PFS.
In case the File is missing from the PFS it has to be manually added.
I9, section1 , signature, sign , KBA , LOD-SF-OBX-EVF , Everify , Problem