SAP Knowledge Base Article - Public

3234428 - I9 form not triggering to signature - Onboarding

Symptom

After candidate completes the I9 Section 1, the file is not appearing to be signed.

Environment

SAP SuccessFactors Onboarding

Cause

This can have many causes, one of them can be related to the file missing on the PFS.

Resolution

In case the File is missing from the PFS it has to be manually added.

Keywords

I9, section1 , signature, sign , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding all versions