Symptom
In a workflow, a position is the approver. This position has multiple incumbents. Who will get the workflow notifications when workflow goes to this step?
Environment
SAP SuccessFactors HXM Suite
- Workflow
Cause
When the position has multiple incumbents, then it is considered as dynamic group. All the incumbents will get the workflow approval notification.
Resolution
Only one of the approvers has to approve the workflow. Once the workflow is approved, other approvers will not see it in their ToDo tile.
Keywords
workflow, multiple incumbents, notification, position, approver , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem