SAP Knowledge Base Article - Public

3234536 - Behaviour of workflow notification when a position is approver and the position has multiple incumbents

Symptom

In a workflow, a position is the approver. This position has multiple incumbents. Who will get the workflow notifications when workflow goes to this step?

Environment

SAP SuccessFactors HXM Suite

  • Workflow

Cause

When the position has multiple incumbents, then it is considered as dynamic group. All the incumbents will get the workflow approval notification.

Resolution

Only one of the approvers has to approve the workflow. Once the workflow is approved, other approvers will not see it in their ToDo tile.

Keywords

workflow, multiple incumbents, notification, position, approver , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

Product

SAP SuccessFactors HCM Core all versions