Symptom
The below two warning messages appear when previewing the output of the credit memo request:
• Form Language can't be initial
• Form country/region can't be initial
Environment
SAP S/4HANA Cloud Public Edition
Cause
The role "ZM" is assigned to the output type "CREDIT_MEMO_REQUEST" and "CREDIT_MEMO_REQUEST_CHANGE" in the "Output Parameter Determinations" app. However, the partner function "ER - Employee Responsible" (whose corresponding role in output is "ZM") isn't maintained in the "Maintain Business Partner" app for the sold-to party (&1) of the credit memo request. As a result, this partner function cannot be auto-determined in the credit memo request and no form language or form country/region can be found for the role "ZM" in the output overview page.
Resolution
Please follow the below detailed steps:
- Open the "Maintain Business Partner" app and search for the sold-to party (&1) of the credit memo request.
- Display it in the BP role "Customer" and switch to the "Change" mode.
- Click the "Sales and Distribution" button.
- Switch to the "Partner Functions" tab in the "Change Organization: &1, role Customer" page.
- Add a new line for the partner function "ER" (Employee Responsible).
- Create a new credit memo request.
Keywords
Warning, Preview, Output, Credit memo request, Form language, Form country, Initial, Partner function, ER, Employee responsible, ZM, Maintain business partner, Sold-to party , KBA , SD-SLS-GF-OC-2CL , S/4HANA: Output Control on Sales Documents (Public Cloud) , CA-GTF-OC , SAP S/4HANA output management , Problem