3234758 - CMT : CPQ - Not able to connect to CPQ from Salesforce 

Applies To:

CPQ

Summary: 

This article will brief you on how to resolve the issue if you are getting an error when connecting to CPQ via Salesforce

Details:

Error details: "Integration Exception (ErrorCode: SF_ParamUncorrect_Pass)-- ErrorCode: SF_ParamUncorrect_Pass, Message: Login Data is incorrect. Please contact your SalesForce administrator.

Cause: This error is caused due to garbage value that gets auto updated. 

Solution/Workaround:

To fix the same Clear password in CPQ setup. Follow the below listed steps to do so:

Step1# Directly log into CPQ (not via Salesforce) then go to CPQ Setup 

Step2# In setup navigate to CRM Integration > General

Step3# Clear dots in password under "Security password for verifying entrance to CPQ through CRM backdoor:". Save the settings and log out.  

Step4# Clear cache and cookies of the browser and you should be able to log in to CPQ via Salesforce

Comments:

N/A

Reference:

SC30320490