3234760 - CMT : "404- File or directory not found " error message displaying while loading quote from Salesforce.

Applies To:
CPQ

Summary:
This article shows how to avoid 404 - File or directory not found while loging into CPQ through Salesforce.

Details:

Whenever you try to load a quote from an opportunity and you get an error saying "404 - File or directory not found" displaying on the page like that in this image below, please follow the below steps to avoid this error message

Solution/Workaround:

Login to CPQ environment directly.

Go to Setup > CRM Integration > General > Clear the field (dots) in "Security password for Verifying entrance to CPQ through CRM backdoor" > Save and log out.

Clear cache and cookies of the browser. Login Again with salesforce and try to load the quote again and you will not encounter the error message.

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