3234838 - CMT : CPQ: Receiving "Too Many Redirects" error message when trying to access CPQ from Salesforce

Applies To:  

CPQ, Salesforce

Summary:
This article will show you how to troubleshoot and address the following error message, "Too Many Redirects" or "page cannot be displayed", when trying to access CPQ application from Salesforce.

Details:
Screenshot of the error message from different broswers are shown below when accessing CPQ application from Salesforce.

Chrome:

Internet Explorer:

Firefox:

Solution/Workaround:
These error messages usually appear when third-party cookies are blocked within your browser's settings. Therefore in order to resolve this issue, you will need to enable third-party cookies to be accepted in your broswer.

Setting can be found from the following browsers.

Chrome:

Settings > Privacy > Content Settings > uncheck "Block third-party cookies and site data"

Internet Explorer:

Tools > Internet Options > Privacy tab > Advanced > uncheck "Override automatic cookies handling"

Firefox

Options > Privacy tab > check "Accept cookies from sites" > "Accept third-party cookies:" is set to "Always"

If settings are set correctly, CPQ application will load within Salesforce: