3234884 - Customer Custom Field data not being saved in Customer Info Tab

Customer Custom Field data not being saved in Customer Info Tab.

SAP Sales Cloud CPQ

The main reason for this issue is because customer's custom field name matches the standard CPQ customer field name already in the system.

For example, if a new custom customer field named "FirstName" is created and added it to the "Bill To" section, you'll notice that "FirstName" is already used as a standard customer field in the system.

To resolve this issue, rename the custom customer field to avoid matching any standard CPQ customer fields already in use. To prevent similar issues, reference all standard CPQ customer field names on the "Standard CPQ Customer Fields Name" page before creating new custom fields.

Customer Custom Fields | SAP Help Portal

CPQ, customer, tab, custom field, data , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed