SAP Knowledge Base Article - Public

3234890 - Active/Inactive users on BizX not updating in Learning module


  • Active users on BizX are not showing in LMS
  • Inactive users on BizX are still showing in LMS
  • User status is not updating on LMS
  • User connector not processing BizX Employee Export file


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Learning


Users are missing from Employee Export job file from BizX to LMS because they are not part of Job Owner's target population.

On Provisioning

  • Check Employee Export job responsible for update BizX users to LMS
  • Check job owner and file destination on SFTP


  • Find file uploaded from the job 
  • Check if the users affected are added into this file
  • If not, the users are not being exported from BizX to LMS, that should be the reason the status is not updating

On Manage Permission Roles


You may add users into the group of job owner's target population so that the status will be automatically updated. 

See Also

2318325 - LMS-BIZX Integration Support Knowledge and Tips

2318341 - LMS Connectors Knowledge Support and Tips

2229272 - Checking User Permissions (for example Report Permission) via User Role Search


BizX to LMS export job, job owner target population, inactive user still on LMS, user not showing on LMS, user connector , KBA , LOD-SF-PLT-UEX , Employee Export Issues , LOD-SF-PLT-JOBS , Scheduled Jobs , LOD-SF-LMS-INT , Integrations with BizX , Problem


SAP SuccessFactors HXM Suite Core 2205