SAP Knowledge Base Article - Preview

3234958 - Outbound Campaign doesn't work with the Communication Panel

Symptom

  • No Calls would be provide to the Agent after Serving the Campaign Queue.
  • The Campaign is set to Active and it has unhandled Call´s in the Campaign.


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Environment

SAP Contact Center 7.0.18.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

BCM, SAP Contact Center, Communication Panel, Outbound call campaign, Dialers , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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