SAP Knowledge Base Article - Public

3235031 - Shared story link received by email gets additional characters in SAP Analytics Cloud (SAC)

Symptom

  • The shared story link received via email from SAC cannot be opened and returns error message: "Error 404 - Not found."
  • Shared story link received by email gets additional characters in SAP Analytics Cloud (SAC).

Environment

SAP Analytics Cloud (Enterprise) 2022.08.17

Reproducing the Issue

  1. Login to SAC.
  2. Go to Files and select a story.
  3. Share the story with a user via email: Share Stories or Global Bookmarks
  4. Check the recieved email and click on the "Open Story" button => Error: Error 404 - Not found
  5. Check the story link from the email => it will have additional characters at the end: e.g. https://<customer/tenant_name>.<datacenter_region>.sapanalytics.cloud/sap/fpa/ui/tenants/f207/bo/story/<Story ID>%20style%3Dcolor:%23fff%3Bfont-weight:bold%3Btext-decoration:none

Cause

The entire URL seems to be altered and it might be caused by third-party services such as  systemic third party.

Resolution

Contact your IT or Security administrator and solve the issue internally.

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0