Symptom
- The shared story link received via email from SAC cannot be opened and returns error message: "Error 404 - Not found."
- Shared story link received by email gets additional characters in SAP Analytics Cloud (SAC).
Environment
SAP Analytics Cloud (Enterprise) 2022.08.17
Reproducing the Issue
- Login to SAC.
- Go to Files and select a story.
- Share the story with a user via email: Share Stories or Global Bookmarks
- Check the recieved email and click on the "Open Story" button => Error: Error 404 - Not found
- Check the story link from the email => it will have additional characters at the end: e.g. https://<customer/tenant_name>.<datacenter_region>.sapanalytics.cloud/sap/fpa/ui/tenants/f207/bo/story/<Story ID>%20style%3Dcolor:%23fff%3Bfont-weight:bold%3Btext-decoration:none
Cause
The entire URL seems to be altered and it might be caused by third-party services such as systemic third party.
Resolution
Contact your IT or Security administrator and solve the issue internally.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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