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SAP Knowledge Base Article - PublicSymptom
Contact is selected in the sales order but when the Customer Invoice form is created, it is not available to be mapped in the form. You find that no contact person name in XML data of the customer invocie.
Environment
SAP Business ByDesign
Reproducing the Issue
1. Go to the Customer Invoicing Work Center
2. Select the Invoice Document View
3. Search for the Customer Invoice ABC (where ABC represents the invoice ID)
4. Click on Edit and View All
5. Navigate to Output History view
6. Click on the View Data XML button
No contact person name in XML data
Cause
The BillToParty-ContactPerson field is present for countries GB/FR/CA/AU/ZA/DK/SG/NO and for all these countries the contact person is determined from the bill to party contact details and will fill the contact person details for the above mentioned countries in the XML (If maintained in master data).
The example Customer Invoice ABC is for country AE, which is why there is no contact person name in XML data .
Resolution
This is the current system behavior.
In this case, we recommend you to have an extension field with this information and then using that field for the desired purpose.
Note that Header Level Extension Fields will be considered a Split Criteria, find more information on KBA 1500875 - Split Criteria in Customer Invoicing.
Keywords
Contact Person, Customer Invoice, BillToParty, output, form template , KBA , SRD-CRM-INV , Customer Invoicing , Problem
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