SAP Knowledge Base Article - Preview

3235084 - When Agent Location is not reachable, cannot view or edit SQL Database connection

Symptom

Selected a SQL database connection, click on the edit button (The agent can't be reachable). It takes about 20 or 10 seconds for the screen to come back with the error messages below. Then after the errors are returned, the Connections page is completely unusable. To get it back working, click on the Refresh button in the Browser so the page will reload and become usable again.

ERROR 1:
Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running, configured correctly and is reachable from the SAP Cloud Platform Cloud Connector.

Correlation ID: XXXXXX

ERROR 2:
Connection update failed

Correlation ID: XXXXXX


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Environment

SAP Analytics Cloud - 2022.8.17

Product

SAP Analytics Cloud all versions

Keywords

SAP Analytics Cloud, SAC, sapanalyticscloud, chart, story, model, connection, tenant, version, SQL, database, mssql, jdbc, jdbcdrivers, edit, view, tomcat, agent, reachable , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

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