SAP Knowledge Base Article - Preview

3235084 - When Agent Location is not reachable, cannot view or edit SQL Database connection


Selected a SQL database connection, click on the edit button (The agent can't be reachable). It takes about 20 or 10 seconds for the screen to come back with the error messages below. Then after the errors are returned, the Connections page is completely unusable. To get it back working, click on the Refresh button in the Browser so the page will reload and become usable again.

Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running, configured correctly and is reachable from the SAP Cloud Platform Cloud Connector.

Correlation ID: XXXXXX

Connection update failed

Correlation ID: XXXXXX



SAP Analytics Cloud - 2022.8.17


SAP Analytics Cloud all versions


SAP Analytics Cloud, SAC, sapanalyticscloud, chart, story, model, connection, tenant, version, SQL, database, mssql, jdbc, jdbcdrivers, edit, view, tomcat, agent, reachable , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.