SAP Knowledge Base Article - Public

3235470 - Unable to save Email Temple with business rule in it - Onboarding

Symptom

System is not allowing to save Email Template with business rule in it. It shows error meesage:  Key property ('Production: (ONB) External User Welcome Message Template DK, SE, UK, DE, FI') doesn't match the key in the __metadata uri ('Production: (ONB) External User Welcome Message Template DK,SE,UK,DE,FI') Please retry saving the template with the required changes.

Environment

SAP SucessFactors Onboarding

Cause

System does not allow comma "," in the Email Template Title.

Resolution

  1. Go to Manage Data >> EmailTemplate and search with the email title
  2. Remove any comma "," from Email Template Title
  3. Save

Keywords

Onboarding, OBX, SF, SF Onboarding, email , KBA , LOD-SF-OBX-NF , Notifications Framework , Problem

Product

SAP SuccessFactors Onboarding all versions