SAP Knowledge Base Article - Public

3235489 - User clicks at the Submit button after completing the Section 2 of I9 form and system does not move forward in Onboarding


Submit issue; after filling Section 2 of I9 form, Submit option is not working in Test instance.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as the Hiring Manager or Responsible user to Onboarding
  2. At Home page, To-Do tile, select Tile "Complete Section 2 and 3 of form I9"
  3. Search for Candidate and click Start 
  4. Select U.S. Passport
  5. Attach any PDF for testing
  6. Agree to the consent
  7. Click Submit
  8. Nothing happens


Engineer Team has confirmed that the issue is present after a Patch applied on July 27, 2022


The Engineering Team is working on a code-fix of the issue. This article will be updated once we have more details about code-fix implementation dates. Please follow this article for updates How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad


Work-Around: There is no work around


OBX, On boarding, PTCH-38979WEF-31818 , INC2271102 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Bug Filed


SAP SuccessFactors Onboarding all versions