Symptom
- You are using OAuth support for Microsoft Office 365 e-mail handling.
- The OAuth is used to authenticate requests when fetching e-mails from Microsoft Office 365 email server
- You are experiencing issues while trying to use the O365 authentication via OAuth User
- Following errors are captured/displayed in the CEM logs:
- ERR> [EXC] : MS365Session.start_session : <MS365SessionUser:xxxxxxxxxxx> : firstname.lastname@localiza.com : Failed to create PublicClientApplication : 'ClientId': 'b1cf6def-3f73-4622-9d15-dd9613fe1785', 'Authority': 'https://login.microsoftonline.com/3737367d-87d3-46ca-b00f-21b50c428b5e', 'Proxies': None14:23:07.567 (10284/Sm7:ChannelPeriodicTaskSM)
- ERR> <class 'requests.exceptions.SSLError'> : HTTPSConnectionPool(host='login.microsoftonline.com', port=443): Max retries exceeded with url: /3737367d-87d3-46ca-b00f-21b50c428b5e/v2.0/.well-known/openid-configuration (Caused by SSLError("Can't connect to HTTPS URL because the SSL module is not available."))
- ERR> File: D:\CodeCommit\Jenkins\cc365-master\src\CEM\Python\Office365Mail.py ( 125) Func: start_session
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Environment
- SAP Contact Center 7.0.16.0
- SAP Contact Center 7.0.16.100
- SAP Contact Center 7.0.17.0
- SAP Contact Center 7.0.18.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
IVR, Python, module is not available, SSLError, raise SSLError, <class 'requests.exceptions.SSLError'>, python\BuiltIn\lib\site-packages\requests\adapters.py , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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