Symptom
- You are using the Outlook add-on to create tickets
- If an e-mail that arrived, for example, yesterday, is used to create a new ticket, when looking at the time line, the interaction will display today's date instead
- Your expectation is for the Interaction Date, to be that of the original e-mail arriving
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Environment
- SAP Cloud for Customer
- SAP Cloud for Service
Product
SAP Cloud for Customer core applications 2208
Keywords
E-mail, sent on, created on, difference of dates, Outlook, Add-on, , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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