SAP Knowledge Base Article - Preview

3235898 - When a ticket is created using the Outlook Add-On, the time line does not display the correct data/time for the interaction

Symptom

  • You are using the Outlook add-on to create tickets 
  • If an e-mail that arrived, for example, yesterday, is used to create a new ticket, when looking at the time line, the interaction will display today's date instead
  • Your expectation is for the Interaction Date, to be that of the original e-mail arriving


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service

Product

SAP Cloud for Customer core applications 2208

Keywords

E-mail, sent on, created on, difference of dates, Outlook, Add-on, , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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