Symptom
When you open the Customer Invoicing - Invoice Requests view and select an Invoice you see that in details the field Document/Item ID is not being displayed in the table.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP Business ByDesign
Reproducing the Issue
-
Go to Customer Invoicing work center.
-
Go to Invoice Requests view.
-
Filter for To Be Invoiced Invoice Requests.
-
Select an Invoice with the Invoice Requests Type as Sales Order Invoice Request.
See that under Details the field Document/Item ID is not being displayed.
Cause
This field is displayed accordingly with the Invoice Requests Type, when the invoice is created from a document that is not your source document the field will show up, e.g. Service Confirmation Invoice, Schedule Invoice Request, Customer Project Invoice Request will show the field, but document types as Sales Order Invoice Request, Manual Credit Memo Request, Over-the-Counter Sale, Manual Invoice Request will not show the field Document/Item ID because they are the source document.
See screenshots:
Resolution
This is the system expected behavior.
Keywords
Customer Invoice, Invoice Request, Document ID, Item ID, Details, OWL , KBA , SRD-PRO-INV , Projects Customer Invoicing , How To