3236758 - How to check and provide mail sources for email notification related troubleshooting?

Symptom

How to check and provide mail sources to SF support team for email notification related troubleshooting?
In received SF email, images of mail footer cannot display correctly,or has image scale problem.

** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental **

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

Resolution

Please follow below steps for collecting mail source information:

For Windows (Outlook):

1. Open the Original Email, in "Actions", click "View Source":

2. It will auto generate a txt file which is the mail sources, contains the whole HTML information of this email:

3. Save it as .html file and provide it to SF Support team:

For IOS:

1. Right click the Original email and click "View Source":

2. Copy all content into Notepad++，extract mail source html content and save it as .html file separately.

Please extract content which start with "<!DOCTYPE html " and end with "</html> " to save it as .html file separately:

3. Provide the .html file to SF support team.

Keywords

mail , source , checking, SF, SuccessFactors, notification,footer, logo, email, mail source , IOS, Outlook, image display, display issue, picture , KBA , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors HXM Suite all versions

Attachments

Pasted image.png