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3236799 - "Could not extract tenant ID from request" message in Java application logs


The following message appears in your Java application logs:

【Example Log】
<date><message>#web##na#na#na#na#(not an error) Could not extract tenant ID from request: request method: POST; request URL: <Server URL>; header SAP-Account-IgnoreFromURL: nullheader tenant_alias: null



  • SAP Business Technology Platform NEO

  • Java applications


SAP Business Technology Platform all versions


BTP, NEO, Java logs, message, not an error, request , KBA , BC-NEO-CON , Neo to On-premise Connectivity service , Known Error

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