SAP Knowledge Base Article - Public

3236874 - Soft Purge failed with error Completed with errors


Soft Purge failed with error Completed with errors

You would receive an application error when trying to approve Soft Purge.

The application error id would be accompanied by: Completed with errors

Or To be purge

Or SAP internal error: Please check server log or create a ticket.

  • Going to fetch the custom object types whose external code is of data type USER
  • SCA DeleteGenericObjectByIds

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Go to  Data retention management
  • Create new purge request
  • Purge Inactive User
  • Test user:
  •  Upload a list of users (by User ID or Assignment ID)
  • Untick: There is data for this user in Employee Central (EC)
  • select Approver:
  • Submit
  • Proxy as: approver
  • Go to Purge Request Monitor
  • Approved purge
  • Check status: Completed with errors
  • Download error log Zip file
  • check log


Data issue

The user is associated to cust_Employee_referral object.
During purge the process will try to delete this user-object mapping but as per implementation deletion of only top level objects is supported and cust_Employee_referral is not a top level object.
Hence the purge is failing with exception.

Employee Central Support Engineer Team Action:
Please refer to Internal Meno 


Step 1:

  • Navigate to Manage Data
  • Search for cust_Employee_referral
  • Select current purge user
  • Take Action and delete this record

Step 2:

  • Purge the user. View : 2545988 - How to Purge/Delete users in SuccessFactors
  • User should be purged successfully

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide: Implementing and Managing Data Protection and Privacy

Chapter: Termination Date Between Employee Central and Standard User Fields

See Also

  • 2545988 - How to Purge/Delete users in SuccessFactors
  • 2585473 - ##### Belongs to EC Data Thus Can't Be Purged / There is data for this user in Employee Central (EC)
  • 2392076. To delete the userID and username, perform a Permanent Purge
  • 2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users 
  • 3058601 - How To Check Soft or Permanent Purge User  


INC2330969, purge , soft, SCA DeleteGenericObjectByIds, to be purge, Please check server log or create a ticket, SCA DeleteGenericObjectByIds may only be called for top level objects. Object type : cust_Employee_referral, Data Management -- Process Request, Completed with errors , KBA , LOD-SF-EC-DRM , Data Retention Management - (DRM & DRTM) EC Data Only , Problem


SAP SuccessFactors HXM Suite Core 2205