Soft Purge failed with error Completed with errors
You would receive an application error when trying to approve Soft Purge.
The application error id would be accompanied by: Completed with errors
Or To be purge
Or SAP internal error: Please check server log or create a ticket.
- Going to fetch the custom object types whose external code is of data type USER
- SCA DeleteGenericObjectByIds
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP SuccessFactors Employee Central
- SAP SuccessFactors HXM Suite
Reproducing the Issue
- Go to Data retention management
- Create new purge request
- Purge Inactive User
- Test user:
- Upload a list of users (by User ID or Assignment ID)
- Untick: There is data for this user in Employee Central (EC)
- select Approver:
- Proxy as: approver
- Go to Purge Request Monitor
- Approved purge
- Check status: Completed with errors
- Download error log Zip file
- check log
- See: PROCESS STATUS: TO BE PURGED
The user is associated to cust_Employee_referral object.
During purge the process will try to delete this user-object mapping but as per implementation deletion of only top level objects is supported and cust_Employee_referral is not a top level object.
Hence the purge is failing with exception.
Employee Central Support Engineer Team Action:
Please refer to Internal Meno
- Navigate to Manage Data
- Search for cust_Employee_referral
- Select current purge user
- Take Action and delete this record
- Purge the user. View : 2545988 - How to Purge/Delete users in SuccessFactors
- User should be purged successfully
FAQ - Additional Information
Q) Where can I get information on this from the Guide?
- 2545988 - How to Purge/Delete users in SuccessFactors
- 2585473 - ##### Belongs to EC Data Thus Can't Be Purged / There is data for this user in Employee Central (EC)
- 2392076. To delete the userID and username, perform a Permanent Purge
- 2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users
- 3058601 - How To Check Soft or Permanent Purge User
INC2330969, purge , soft, SCA DeleteGenericObjectByIds, to be purge, Please check server log or create a ticket, SCA DeleteGenericObjectByIds may only be called for top level objects. Object type : cust_Employee_referral, Data Management -- Process Request, Completed with errors , KBA , LOD-SF-EC-DRM , Data Retention Management - (DRM & DRTM) EC Data Only , Problem