SAP Knowledge Base Article - Public

3236887 - "Insert Document Link" on cards showing no data


  • The user can see the document categories on Manage documents but cannot add documents on a card.
  • The user cannot see documents when clicking on the button "insert document link" on a card.

“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”


SAP SuccessFactors HXM Suite 

Reproducing the Issue

  1. Go to Manage Home page;
  2. Choose the Organizational Updates;
  3. Under the Default folder, click on edit icon on one of cards;
  4. Go to Content and click on Insert document link:

  5. Notice that no document is visible:


The user has no permission to add documents.


  • On Manage Permission Roles > Permission > Manage Documents, grant the permission Manage Document Visibility for the users.
    Please, note that for these permissions a Target needs to be defined.

  • On Manage Integration Tools, grant the permission OData API Attachment Export for the users.


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SAP SuccessFactors HXM Suite Core 2205